Customizing Notification Issue's status mapping
Use case:
Admin wants to replace default Jira issue status with another one.
Ex: By default, When Revyz job transitions to ‘Partial Success’, the Notification issue transitions to ‘Done’ status.
Instead, Admin wants to replace the ‘Partial Success’ → ‘Done’ mapping to ‘Partial Success’ → ‘Partial Success’.
![image-20240530-135841.png](../__attachments/148176897/image-20240530-135841.png?inst-v=185d6abe-a407-4c06-a116-dcec3614f56d)
Steps:
Identify the Revyz Notifications Project
Revyz Notifications Project can be found in Revyz app
Identify the workflow which is being used by the Revyz Notification Project and edit it by navigating it to ‘Workflows’ page (‘https://<yourdomain>.atlassian.net/jira/settings/issues/workflows')
![image-20240530-143140.png](../__attachments/148176897/image-20240530-143140.png?inst-v=185d6abe-a407-4c06-a116-dcec3614f56d)
Define the new mapping for Revyz job status → Notification Issue status
Ex: 'Partial Success’ → ‘Partial Success’
Select / Add the desired status to the workflow
Ex: Add ‘Partial Success’ status to the workflow
![image-20240530-143251.png](../__attachments/148176897/image-20240530-143251.png?inst-v=185d6abe-a407-4c06-a116-dcec3614f56d)
Ensure to check ‘Allow all statuses to transition to this one’ and add the status
![image-20240530-143716.png](../__attachments/148176897/image-20240530-143716.png?inst-v=185d6abe-a407-4c06-a116-dcec3614f56d)
Publish the draft workflow. It should reflect the newly added status.
![image-20240530-143857.png](../__attachments/148176897/image-20240530-143857.png?inst-v=185d6abe-a407-4c06-a116-dcec3614f56d)
Reach out to Revyz support at 'https://revyz.atlassian.net/servicedesk/customer/portal/1 ' and share the new status name mapping
Ex: 'Partial Success’ → ‘Partial Success’
Revyz support will update the details on backend and confirm. Once confirmed the changes will start reflecting on Revyz app UI.