Restore Status Code

Category: Create Issue

Reason: Failed to create issue.

Resolution: Contact Revyz support.

Category: Create Issue

Reason: Failed to restore one of the issue fields.

Resolution: Check restore job logs from job details.

Category: Create Issue

Reason: Cannot restore sub-task without it’s parent

Resolution: Check restore job logs from job details. In ‘Restore settings’ ensure you have configured ‘Restore Parent’ field’s value is other than ‘Do not restore parent issue’

Category: Create Issue

Reason: Failure setting status of restored issues

Resolution: Check restore job logs from job details. Collect information about cause if available and share with Revyz

Category: Create Issue

Reason: Failure setting intended status of restored issue either due to workflow restrictions or Jira API limitations

Resolution: Check 'Post actions' in job details to fix it

Category: Issue_comments

Reason: Failure restoring issue comments.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_attachments

Reason: Failure restoring issue attachments.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_Worklog

Reason: Failure restoring worklog.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Upload_Issue_JSON

Reason: Failure uploading issue JSON as attachment to created issue.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Upload_Issue_CSV

Reason: Failure uploading issue CSV as attachment to created issue.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_worklog_partial

Reason: Failure restoring one of the worklogs.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_link

Reason: Failure restoring one of the issue link.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_comments_deactivated_user

Reason: Issue comment restored with connect app user as deactivated user.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_Comments_Connect_App_User

Reason: The issue comment was restored using the Connect app user as an error occurred while attempting to restore.

Resolution: The comment with the original comment owner.

Category: Issue_worklog_deactivated_user

Reason: Issue worklog restored with connect app user as deactivated user.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_worklog_connect_app_user

Reason: The issue worklog was restored using the Connect app user as an error occurred while attempting to restore.

Resolution: The worklog with the original comment owner.

Category: Edit_issue

Reason: Failure updating issue.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Edit_issue_field

Reason: Partial failure updating any of the issue fields.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_link

Reason: Failed to recreate original issue links in the restored issue.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Issue_link_partial

Reason: Failed to recreate one of the original issue links in the restored issue.

Resolution: Check logs. Collect information about cause if available and share it with Revyz.

Category: Workflows

Reason: Failed to restore the workflow contains validators, post-functions can be skipped based on various conditions

Resolution: Contact Revyz support.

Category: Workflows

Reason: Failed to restore sub-configurations of the workflow

Resolution: Check restore job logs from job details.

Category: Workflow_Create_For_Update

Reason: When workflow needs to be updated but it is active on destination site

Resolution: Check restore job logs from job details.

Category: Create_Workflow

Reason: Removing extra spaces in workflow name. After removing spaces, if workflow with same name is present on destination then workflow creation fails

Resolution: Check restore job logs from job details.

Category: Screens

Reason: Failed to restore the screen

Resolution: Contact Revyz support.

Category: Screen

Reason: Failed to restore sub-configurations of the screen

Resolution: Check restore job logs from job details.

Category: Screen tab

Reason: Locked fields can't added/associated in the screen tab if it is not available on destination site. Locked fields are not meant to be created or modified in that way due to Atlassian API limitation.

Category: Filters

Reason: Failed to restore the filter

Resolution: Contact Revyz support.

Category: Filters

Reason: Failed to restore sub-configurations of the filter

Resolution: Check restore job logs from job details.

Category: Sub-task Issue type

Reason: Sub task issue type failed as subtasks are disabled on destination site

Resolution: Check restore job logs from job details.

Category: Issue type scheme restore

Reason: Issue type scheme creation failed.

Resolution: Check restore job logs from job details.

Category: Issue type

Reason: Issue type creation failed.

Resolution: Check restore job logs from job details.

Category: Issue type avatar

Reason: Issue type avatar creation failed.

Resolution: Check restore job logs from job details.

Category: Epic_issue type

Reason: Issue type of epic creation failed due to Jira restrictions.

Resolution: Check restore job logs from job details.

Category: Issue_type_update

Reason: Failed to update issue type (Description).

Resolution: Check restore job logs from job details.

Category: Issue_type_scheme_update

Reason: Can't remove an issue type assigned to issues. This is expected behavior according to Jira.

Resolution: Check restore job logs from job details.

Category: Field context

Reason: Creating field context failed as context has one project A is used in another context on destination site

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Creating field configuration scheme failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Restoring field configuration failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Restoring field configuration items failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Creating field failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Creating field context failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Restoring field context options failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Creating field due to Jira restrictions failed

Resolution: Check restore job logs from job details.

Category: Field configuration scheme

Reason: Creating field due to Jira restrictions (Locked field) failed

Resolution: Check restore job logs from job details.

Category: Issue type screen scheme

Reason: Creating issue type screen scheme failed

Resolution: Check restore job logs from job details.

Category: Issue type screen scheme

Reason: Creating screen scheme failed

Resolution: Check restore job logs from job details.

Category: Issue type screen scheme

Reason: Creating screen failed

Resolution: Check restore job logs from job details.

Category: Issue type screen scheme

Reason: Creating screen tab failed

Resolution: Check restore job logs from job details.

Category: Workflow scheme

Reason: Creating workflow scheme failed

Resolution: Check restore job logs from job details.

Category: Workflow scheme

Reason: Creating workflow failed

Resolution: Check restore job logs from job details.

Category: Workflow scheme

Reason: Restoring workflow rule failed

Resolution: Check restore job logs from job details.

Category: Security (PERMISSION_SCHEME_FAIL 001)

Reason: Creating permission scheme failed

Resolution: Check restore job logs from job details.

Category: Permission scheme Creation for Update

Reason: Creating permission scheme in case of modify scenario, because updating permission scheme involves updating permissions given to the users/groups/project roles etc... This may lead to security problems.

Resolution: Check restore job logs from job details.

Category: Security (PROJECT_ROLE_FAIL 002)

Reason: Creating project role failed

Resolution: Check restore job logs from job details.

Category: Permission scheme Creation for Update

Reason: Creating permission scheme in case of modify scenario, because updating permission scheme involves updating permissions given to the users/groups/project roles etc... This may lead to security problems.

Resolution: Check restore job logs from job details.

Category: Project (PROJECT_FAIL 001)

Reason: Project creation failed

Resolution: Check restore job logs from job details.

Category: Project (PROJECT_CATEGORY 002)

Reason: Creating project category failed

Resolution: Check restore job logs from job details.

Category: Project (PROJECT_FEATURE 003)

Reason: Creating project feature failed

Resolution: Check restore job logs from job details.

Category: Project (PROJECT_FEATURE_EXCLUDED 005)

Reason: Creating project feature due to Jira restrictions failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (COMPONENTS 001)

Reason: Creating project component failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (COMPONENTS_LEAD 010)

Reason: Restoring component lead possibly due to unavailability of the user on tenant failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (VERSIONS 002)

Reason: Creating project version failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (BOARDS 003)

Reason: Creating board failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (SPRINTS 004)

Reason: Creating Sprint failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (FILTERS 007)

Reason: Creating Filter failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (FILTERS_PARTIAL 008)

Reason: Creating Filter partial failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (FILTERS_SETTINGS 009)

Reason: Creating filter due to user permissions failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (FILTERS_SETTINGS 009)

Reason: Creating filter due to user permissions failed

Resolution: Check restore job logs from job details.

Category: Miscellaneous (UNCHECKED_BY_USER 010)

Reason: Excluded by user

Resolution: Check restore job logs from job details.

Category: Object schema

Reason: Object schema creation failed

Resolution: Check restore job logs from job details.

Category: Object schema

Reason: Object schema creation failed

Resolution: Read only object schema is not supported for restore as they are not editable.

Category: Object Types

Reason: Object type creation failed

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type position failed

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type attribute failed

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type attribute - Reserve attribute failed

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type attribute - Unable to find parent object type

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type attribute - Unique name is required

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type attribute - Cross schema relation disabled

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Impossible to set child's attribute as label if inheritance is enabled for parent

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Invalid reference type (if original reference type is deleted)

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type is restored as <object type>_revyz<JobID> if an object type with original name is already present.

Resolution: Check restore job logs from job details.

Category: Object Types

Reason: Object type icon is not restored

Resolution: Object type is restored with alternate icon

Category: Statuses

Reason: Creating status failed

Resolution: Check restore job logs from job details.

Category: Statuses

Reason: Status with same name is failed to restore

Resolution: Status with same name was already present hence status is created adding 'revyz<jobId>' as suffix

Category: Reference types

Reason: Reference types with same name is failed to restore

Resolution: Reference types with same name was already present hence reference types is created adding 'revyz<jobId>' as suffix

Category: Attributes

Reason: Attribute with default reference type

Resolution: Attribute is restored with default reference type

Category: Attributes

Reason: Attribute is not updated

Resolution: Could not edit the attribute as it is not editable

Category: Attributes

Reason: Attribute create without attribute type 'Group'

Resolution: Attribute is created without type group

Category: Attribute Label

Reason: Failed to Update label

Resolution: Check restore job logs from job details.

Category: Assets objects

Reason: Object creation failure

Resolution: Check restore job logs from job details.

Category: Assets objects

Reason: Failed to add value to object attribute

Resolution: Check restore job logs from job details.