Work Items Restore

About this Page

This page talks about Work Items Restore feature, which allows you to perform a granular restore of individual Jira issues (work items) from a backup snapshot. It lets you select issues from a source project and restore them to the same project or a different one, even on another Jira site.

This feature is applicable to:

COMMAND CENTER FOR JIRA

What is the Use Case?

Use this to recover one or more specific issues that were accidentally deleted or corrupted, without restoring the entire project. It is also a useful tool for migrating a specific set of issues from one project or instance to another.

How to Restore Work Items (Issues)

This is the first step in the "Jira issues restore" process. On this page, you must define the source of the issues you wish to restore by selecting the site, the specific snapshots, and the project.

Source project details

On the right side of the screen, you must complete the Source project details card. All fields are required.

Source site

Select the Jira instance from which you want to restore the issues.
In the example, https://revvz-qa.atlassian.net is selected, which is tagged as the SELF SITE (the current instance).

Issues snapshot

Select the backup snapshot that contains the issue data (e.g., comments, attachments, summary) you want to restore.
The green checkmark indicates a valid snapshot (e.g., Tue, 21 Oct 2025 22:03:41 GMT).

Configuration snapshot

Select the backup snapshot that contains the Jira configurations (e.g., custom fields, workflows) associated with the issues.
The green checkmark indicates a valid snapshot (e.g., Tue, 21 Oct 2025 22:00:24 GMT).

Source project

Once the snapshots are selected, click this dropdown to choose the specific project within those snapshots that contains the issues you want to restore.

After all four fields are correctly filled, the Next button will become active. Click it to proceed.