Work Items Restore
About this Page
This page talks about Work Items Restore feature, which allows you to perform a granular restore of individual Jira issues (work items) from a backup snapshot. It lets you select issues from a source project and restore them to the same project or a different one, even on another Jira site.
This feature is applicable to:
COMMAND CENTER FOR JIRA
What is the Use Case?
Use this to recover one or more specific issues that were accidentally deleted or corrupted, without restoring the entire project. It is also a useful tool for migrating a specific set of issues from one project or instance to another.
How to Restore Work Items (Issues)
This is the first step in the "Jira issues restore" process. On this page, you must define the source of the issues you wish to restore by selecting the site, the specific snapshots, and the project.
Step 1: Define Source Project Details
On the Jira issues restore screen, first define the source of the work items:
Select the Source site* from which the issues will be restored.
Choose a reliable Issues snapshot* and a corresponding Configuration snapshot*.
Select the specific Source project* containing the work items you wish to restore.
Click Next to proceed to the destination details.
Next, specify the target location for the restoration:
Select the Site* where the issues will be restored. This can be the source site itself or a different environment.
Choose the Destination project* to which the source issues will be moved.
Click Next to proceed to the issue selection step.
The system will display the list of issues available in the source snapshot:
Use the table filters (e.g., Key, Summary, Work Type) to narrow down the list of issues, if needed.
Select the individual work items by checking the box next to their row. You can choose to restore all or filter to a Granular subset.
After selecting the required issues, click Next: Map work types at the bottom to continue with the mapping and final restoration setup.
Review the Total selected count to ensure you have chosen all the correct issues for restoration.
Click the blue Next: Map work types button at the bottom of the screen to proceed to the configuration step where you will align the source and destination issue types.
On the Jira issues: Issue type mapping screen, align the issue types from your Source project with the corresponding issue types available in the Destination project.
Use the dropdown menu to adjust any mappings if the names are different or if you need to transform one type into another (e.g., mapping a custom source issue type to a standard destination issue type).
Once the issue types are correctly mapped, click View summary to review the configuration before initiating the restore job.
Review the final Restore: User selected issues summary table, ensuring the list of issues, issue types, and other details are correct for restoration.
Verify the Source and Destination details listed at the top.
If the entire configuration is correct, click the prominent blue Restore button at the bottom to initiate the job and create the new work items in your destination project.
Enter the CAPTCHA code to complete the process.
Click on Restore to proceed.