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How to Sync Exported Data from AWS S3

About this Page

This page walks through the steps to locate your exported Jira data in cloud storage, retrieve it using the sync command with configured AWS CLI credentials, and set it up locally with the ExportViewer file for offline access during an outage.

For AWS customers

Initial setup on local before exporting data

Step 1: Copy the AWS credentials
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On your local machine (system), configure AWS CLI (download and install)

  • Configure AWS credentials:

    • Open terminal at root level (home)

    • Run the command: cd .aws

    • vim credentials

    • Paste AWS credentials (copy from AWS: Navigate to AWS | Access Key | Copy the Credentials)

Step 2: Create an Export Folder

 

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Create any folder where you want to store your exported data. For Example: Offline access | Export. In that folder, create folder Export (Your data will be exported in this folder).

Step 3: Download the execution file
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Download the execution file (provided by Revyz, contact support for the file) for Export Viewer and paste in this Folder Name >>  Export folder.

A native cloud restore is impossible during severe Atlassian outages, you must host the locally downloaded offline snapshot using the ExportViewer execution file. This helps you make the exported data available to the users in the event of an active outage.

Note: Export folder and Execution file should be in the same folder.


How to Locate Stored Data and copy path to create command to export data into local machine?


Step 1: Login to your storage account


 

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  1. Login to AWS

  2. Go to the S3 service

  3. Search for S3 bucket which is configured on your Revyz app

Step 2: Go to the S3 bucket
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  1. Go to the S3 bucket

  2. Search for export-jira

Step 3: Locate the time-stamped folder

 

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Go to the "export-jira" folder and search for your backup snapshot date folder 2026-07-15 11:06:23/, reflected in your export data job details.

Step 4: Copy S3 url

 

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Select the folder and copy its s3 path uri (To copy, you can find the Copy S3 URL button at the top)

Step 5: Export Work Items Data

Use this command to export work items data

aws s3 sync "Src"  "./Dest"

Paste copied s3 path URL in place of “Src”, In “Dest”, paste its last part

For example:

Copied S3 URI Path: s3://<bucket-name>/export-jira/2026-07-15 11:06:23/

SRC: s3://<bucket-name>/export-jira/2026-07-15 11:06:23/

Dest: 2026-07-15 11:06:23/

Command: aws s3 sync "s3://<bucket-name>/export-jira/2026-07-15 11:06:23/"  "./2026-07-15 11:06:23/"

How to view the work items data?

Step 1: Open the terminal

Open the terminal at this export folder path .

e.g., Terminal path: Home | Offline access | Export /export

And paste the command created at step 5 for Work item export

Command: aws s3 sync "s3://<bucket-name>/export-jira/2026-07-15 11:06:23/"  "./2026-07-15 11:06:23/"

Step 2: View the work items data

 

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Your work items data will be exported to the Export folder. As an admin, you should periodically download these timestamped export folders to your local storage or local servers.

For further steps, refer here.