This feature provides a read-only "preview" of your Jira data for end-users, which is made accessible via a special link. It is designed to maintain business continuity by allowing users to access and view critical data (like issues and assets) from a specific backup snapshot, even if the live Jira site is down.
What is the Use Case?
Use this in the event of a disaster, malicious data deletion, or a site-wide outage. When Jira is inaccessible, you can enable this portal, configure it to show the last known-good backup, and share the link with your users so they can continue to view their Jira issues and Assets objects.
End User Portal
End-user Portal Configuration
This feature is applicable to:
command center for jira
This page allows you to configure and enable the End-user portal.
1. End-use Portal
What is End-user portal?:
It allows you to provide users with access to Jira data (issues, assets) from a specific backup snapshot you configure.
It is intended to be used as a preview during a site outage or disaster.
You can configure it to show data from any of your connected Atlassian sites.
Why is it needed?:
It provides business continuity during a disaster or in case of malicious deletion of projects.
The tool allows users to view Jira issues and Assets objects from the selected backup data.
2. End-user Portal Form
Right Pane: End-user Portal Form
On the right side of the screen, you configure and enable the portal.
Master Toggle: A toggle switch at the top right (currently ENABLED) that activates or deactivates the end-user portal.
Which site's data should be shown in the end-user portal? *: (Required) Select the source site for the data. This can be the current site (tagged as SELF SITE) or another connected Jira instance.
Jira issues snapshots *: (Required) Select the specific backup snapshot that contains the issue data (issues, comments, etc.) you want users to see (e.g., Thu, 23 Oct 2025 22:05:02 GMT).
Jira configuration snapshots *: (Required) Select the specific backup snapshot that contains the configuration data (fields, statuses, etc.) associated with the issues (e.g., Tue, 21 Oct 2025 22:00:24 GMT).
Assets configuration snapshots: (Optional) If you also want users to see Assets data, select the corresponding configuration snapshot here.
Assets objects snapshots: (Optional) If you are including Assets, select the corresponding object data snapshot here.
Portal Link: A link at the bottom provides the URL for the portal. You must "Copy the end-user portal link and share it with users" so they can access it.
Actions: The Save and Cancel buttons are used to apply or discard your configuration changes.
