Frequently Asked Questions (FAQ's)

• Atlassian Account– You must have an active Atlassian Cloud account (e.g., Jira, Confluence).

• Product Access – You need access to the Atlassian Cloud products where the API token will be used.

• Site Access – You must have access to the specific Atlassian Cloud site where the token will be used.

A backup job automatically runs every 24 hours at selected time frame (E.g. 12.00 - 2.00 UTC). You as the administrator do not have to do anything to schedule the backups, they occur automatically.

All activity within the Revyz app is logged. Please reference the audit log feature available within the Revyz app under the “Audit log” menu.

To learn more about Revyz’s Security policies, please Revyz’s security documentation available here.

• Main job status will be “Invalid credentials“ for:

  • Assets backup

• Main job status will be “Partial success“ for:

  • ScriptRunner backup

  • Automation rules backup

• Only non-scripted JMWE rules are eligible for restoration.

• Limitations for Non-Scripted Rules

  • Shared Actions (JMWE app):

    • Shared Action ID: The Shared Action ID will not be created on the destination site and therefore will not be mapped to the post function.

  • Rules (Conditions, Validators, Post-functions) with Statuses:

    • While the associated statuses are restored on destination, their automatic mapping to post functions cannot be guaranteed. They may or may not be automatically mapped to their respective post functions.

    • The user will need to manually map these statuses after the restoration process.

  • SendSlackMessageFunction:

    • The backup and restoration of this specific post function is not handled by Revyz.Hence restore of this post function is not possible.

    • Workflow containing this post function will be restored, but the Send Slack Message post function itself will be dropped from the workflow.

    • It will need to be manually re-added and configured after restoration.

• Xray Plugin PREMIUM

• ScriptRunner PREMIUM

• JMWE rules

  • Non scripted rules